This guide will show you the basics of how to view messages flagged as spam, and how to recover them, if improperly flagged.
For a full overview of the Edgewave Grey Mail system, click here to watch a 3 minute tutorial video.
Using the Spam Digest
Every day (unless set otherwise) you will receive a Spam Digest from Edgewave, our updated Grey Mail spam system. If you notice a message in the Spam Digest that you’d like to review, or is flagged in error, click the “My Account” link, in the upper right portion of the message (see below).
Clicking this link will take you to the Home view of Grey Mail.
From here, you will be able to review all messages flagged as spam by Grey Mail. Clicking a message will make it active, and show you the body of the message in the preview pane below. The top of the screen will provide you with icons that will work with the active message.